Your Questions

enquiries@drinkon.com
Telephone: +44 (0) 1334 477333
Fax: +44 (0) 1334 479969

Important Information

We are delighted to receive orders from overseas customers. However, we do not ship internationally. We ship goods to mainland UK only. (Mainland UK is as specified by our carrier's classifications and not geographical location). Please email or telephone for BFPO addresses.

How long will my order take?

Most orders take between 2-8 working days. If we have an item in stock and the order is placed before 12pm then it maybe possible to dispatch your order for delivery the next working day. However, because of our extensive catalogue we do not hold stock of every item, there maybe a short wait on some items whilst we obtain them for you. If you require an order urgently then please phone 01334 477333 and we will advise you of availability.

How do I place an order?

You can place an order via the website www.drinkon.com. Place the items you require by pressing add to case and choosing the amount you require then click update case, then proceed to check out where you need to register (this is the second option register).

You will then be asked to put in your address details.

For the delivery address please enter your postcode and click Find Address. You will need to disable any pop up blockers as the address will appear in a separate window. Then you can proceed to the checkout.

Of course if you would prefer we can take your order over the phone 01334 477333.

Please do not send credit card details via fax or email.Please click on Help for a full guide to placing an order online.

Is there a minimum order quantity?

No! We can send you quantities from one bottle to multiple cases.
Delivery costs just £6.95 to any mainland UK address. (Mainland UK is as specified by our carrier's classifications and not geographical location)

Can I send an item as a gift?

Yes, you can send any bottle as a gift. We can only giftwrap single bottle orders. Bottles are presented in luxury gold organza bags with ribbon ties and a gold gift tag for your personal message. Gift wrap costs £1.50 per bottle. Please note we do not offer this service for multiple bottle orders.

Why do I have to register?

Registration takes only a minute and you can start ordering straight away.

Registering your details allows us to deal with your current and future orders more efficiently and allows us to improve our service to you.
You can also place future orders more quickly.

I have forgotten my password!

Simply click on the ‘my account’ icon on the homepage
Scroll down to the ‘forgotten password?’ section and follow the instructions.

Why do I have to enter my credit card details every time I order?

For security reasons, we currently require customers to enter their card details each time they order as card details are not stored on our system.

My order status says 3D Secure, what does this mean?

If your order status is reading 3D Secure then your order has not been placed and no money has been taken because your bank/card provider was unable to obtain authentication for the transaction. So no goods will be dispatched.

In June 2007 it was made cumpulsory for us to add Verified by Visa and Mastercard Securecode functionality to our website. This is a fraud prevention tool brought out in conjuction with the banks and card providers. You should have been informed by your bank of this scheme and also invited to create a password which will allow you to authenticate any transactions placed online. If you have a Visa or Mastercard you will be asked by your card provider to authenticate the transaction by entering your password.

Why is my order status 3D Secure?

The status of your order will read 3D Secure if you have failed to enter your Verifed by Visa or Mastercard Securecode password when prompted.

I am having problems using the website.

Can I place an order by telephone?

You can place your order by telephone on +44 (0) 1334 477333
We advise against placing an order by email as this is not a secure way of sending your details.

An error message was displayed when placing my order – have you received it?

Please telephone or email to check that we have received your order.

Can I pay by cheque?

Yes. After requesting your goods by telephone or email, please send a cheque, payable to Drinkon.com, to: Drinkon.com, Allanhill, Grange Road, St Andrews, Fife, KY16 8LJ.

We will dispatch your goods once the cheque has cleared.

How do I know my order has been received and is being processed?

We will send an automatic confirmation of receipt of your order by email.

Can you send me a printed copy of your catalogue?

We do not supply printed copies of the catalogue
This is because we strive to offer our customers the best choice of products and the most competitive prices which is only possible by constantly updating our online range.

I’m organising an event, can you help with the alcohol?!

Please contact us by email or telephone and we will be happy to discuss your requirements.